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Coronavirus update 20 May 2020

As lockdown restrictions are lifted, we are restarting some of the services that were suspended,` that won’t adversely impact on the health and wellbeing of either residents or employees.

Please do not phone in repairs unless it is an emergency. If you have an emergency, we may ask you if anyone in your household has had symptoms of Covid-19.

Fairfax House remains closed, and we urge you to make use of online and postal facilities for things like paying rent. If you need to contact a member of our team, please email if you can.

The continued safety and well-being of our residents and our employees is paramount, so please bear with us while we continue to explore how we can provide services in the safest way for everyone.

Please click here for all information, updates, support and guidance on COVID-19 and how it's affecting our services and communities or click the links below:  

• Information about our Coronavirus support grant

• A message from Matthew Applegate, our CEO

• Effects on our services including which services are suspended 

• How we're continuing our emergency and vital services and precautions we're taking

• Advice and support on your rent, finances and claiming benefits

• Links to information about changes to local public services, and local support available such as help with shopping and collecting medication

• Links to national support and information including the Governments extremely clinically vulnerable persons register, domestic abuse, scams awareness and mental wellbeing

• Links to resources for children including learning resources and activities to keep them occupied

Remember to check back regularly as information will be updated as needed.