What happens if I can't pay?
If you cannot pay your rent for any reason it is important that you contact us straight away so that we can help you. Please do not ignore any letters or telephone calls about your rent.
We understand that Welfare Reform may have had an impact on your benefits and your financial circumstances; however it is extremely important that you keep your rent advisor updated. Additionally, see our Welfare Reform and Benefits page to find out how the Welfare Reform could affect you.
We have a Welfare Team at the Trust who can offer practical assistance in making any claim for benefits. Please remember that if any Housing Benefit has not been paid to cover your rent, it is your responsibility to liaise with Housing Benefit and cover the shortfall.
Alternatively, call the National Debtline on 0808 808 4000 or your local Citizen’s Advice Bureau, who will be able to give you independent financial advice.
The Trust considers eviction as the very last resort, but we also have an obligation to those residents who do pay their rent on time to make sure that we collect arrears due.