Accessibility Statement

This statement relates to:

  • vaht.co.uk

  • vahtportal.vaht.co.uk

These websites are run by the Vale of Aylesbury Housing Trust. We want as many people as possible to be able to use these websites. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible these websites are

We know some parts of these websites are not fully accessible:

  • some documents are not fully accessible to screen reader software, however where this is the case we have provided details of how you can contact us to request an accessible version or we have provided an accessible text-only word document for you to view the information

  • some of our maps may not work with assistive technology, however where this is the case we have provided details of how you can contact us to request the information in an accessible format

Feedback and contact information

If you need information on these websites in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email us on: hello@vaht.co.uk

  • call us on: 01296 732600

  • write to us at: Communications team, Fairfax House, 69 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NJ

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with these websites

We’re always looking to improve the accessibility of these websites. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications & Communities Manager on hello@vaht.co.uk or 01296 732600.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about these websites' accessibility

The Vale of Aylesbury Housing Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
  • None

Disproportionate burden
  • Some large or complicated PDFs and other documents which are not essential to our services pose a disproportionate burden to us however where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format or we have provided an accessible text-only word document for you to view the information.

We’ve assessed the cost of fixing these issues and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment, likely to be in September 2022.

  • Some PDFs and other documents not essential to our services which are currently under review and will need to be replaced in the near future pose a disproportionate burden to us. However where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format or we have provided an accessible text-only word document for you to view the information.

We’ve assessed the cost of fixing these issues and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the document reviews periods end, likely to be in January 2021.

Content that’s not within the scope of the accessibility regulations
  • The maps on our websites are exempt from the regulations as they are not intended for navigational purposes however where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format.

  • PDFs and other documents published before 23 September 2018 are exempt from the regulations however where this is the case, we have provided details of how you can contact us to obtain the information in an accessible format or we have provided an accessible text-only word document for you to view the information. Any updated versions of the documents will be published in an accessible format

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It will be reviewed in September 2022.