Home Page

Growth - Increase housing supply for people in need

• Provide over 1,000 homes by 2025

• Raise income through various means to fund charitable objectives

• Expand our operating area

• Build homes with high standards of energy efficiency, reducing energy costs for our residents and energy use within our stock

Customer - Provide services that meet customer needs

• Listen to, involve and empower our residents

• Provide high-quality services that meet the needs of our residents

• Encourage residents to access services independently

• Shape our services according to resident needs

Organisation - Run an efficient and effective business

• Manage our business effectively and ensure our culture supports our customer centric values

• Implement a working environment with maximum flexibility and minimum constraints

• Create a dynamic organisation where employees feel inspired and valued

• Gain the required finance to support growth

Environment - Reduce environmental impact and improve sustainability

• Enhance the environmental performance of homes

• Increase environmental awareness of employees and residents

• Improve the environmental sustainability of how we work

• Support local community based environmental improvements

Community - Invest in homes and communities

• Deliver efficient and effective management of our properties

• Enable thriving communities where people want to live

• Provide safe and well maintained housing

• Introduce a customer portal for tenants to diagnose and schedule repair works