TSP Inquiry Reports
To date, the Tenant Scrutiny Panel has now completed five Inquiry Reports on the following areas: the impact of rising fuel costs, void properties, enhanced repairs service for the elderly, loss of revenue from garages and complaints process. They have made recommendations to the Trust as to how these services can be improved.
The reports to these inquiries can be found here:
- TSP Inquiry 1 - Impact of Rising Fuel Costs - Sept 11 [pdf] 235KB
- TSP Inquiry 2 - Void Properties - Jan 2012 [pdf] 122KB
- TSP Inquiry 3 - Enhanced Repairs Service for the Elderly - Jul 2013 [pdf] 322KB
- TSP Inquiry 4 - Complaints Procedure- June 15 [pdf] 332KB
- TSP Inquiry 5 - Loss of Revenue from Garages - Sept 14 [pdf] 781KB
- TSP Inquiry 6 - Resident Involvement Groups Communication [pdf] 565KB
- TSP Inquiry 7- The impact on customer satisfaction and operational effectiveness of the repairs appointment system introduced in 2015.[pdf] 445KB