How do I register for the text messaging service?

We have updated our automated text messaging service and the number has also been updated.

If you had previously registered with our text messaging service, this will be shut down from 20th January 2021. There is now no need to register, just text us the keyword below and you will receive the required information.

Please ensure your mobile number is updated on our systems, if we do not have your mobile number, you will not receive text updates.

All you need to do, is text the following keywords to +447520660536 and you will receive an immediate text back from us with the requested information:

  • BAL or BALANCE – to request a current account balance

  • BALW – to request a current account balance each week on a Monday

  • BALM – to request a current account balance on the last Monday of each month

  • BALSTOP - Previously requested weekly or monthly rent account balance texts will be discontinued

  • PAID – to receive date of last payment and amount of payment for rent account

  • RENTCALL – to request a call back from your rent advisor

For further information on our text messaging service, please contact our Customer Services team on 01296 732600 or

If you change your mobile number you must contact the Trust and let us know.

If you have not opted out of text messaging, then you will also receive text updates on repairs booked