1. Home

  2. COVID-19 updates

    1. A message from Matthew, our Chief Executive
    2. Effects on our services during COVID-19 outbreak
    3. Gas servicing during COVID-19 outbreak
    4. Your rent and finances during COVID-19 outbreak
    5. Independent Living Schemes during COVID-19
    6. Local information and support during COVID-19 outbreak
    7. National guidance and support during COVID-19 outbreak
    8. Resources for children during COVID-19 outbreak
    9. Coronavirus Health and Safety Risk Assessment - Sept 2020

  3. News

    1. Residents News

  4. Contact us

    1. Complaints, compliments & compensation
      1. Complaints and Compliments Policy
      2. Complaints procedure
      3. Complaints Form
      4. Designated Person - Guidance
      5. Unreasonable or persistent complainants - Guidance
      6. Compensation policy
      7. Compensation procedure
        1. Appendix 1 - Right to Repair
        2. Appendix 2 - Compensation for Improvements
    2. Access and Customer Care policy
    3. Text messaging service
    4. Press and Media

  5. Welcome to the Trust

    1. About Us
      1. Our 5 year corporate strategy
        1. Our 5 key objectives
          1. Environment
          2. Organisation
          3. Customer
          4. Growth
          5. Community
      2. Equality and Diversity policy
      3. Our vision, values & strategic objectives
      4. Our performance
    2. Corporate Publications
      1. Accessibility Statement
      2. Confidential reporting (whistleblowing) policy
      3. Modern Slavery
        1. Modern Slavery Statement 2020
        2. Modern Slavery Statement 2019
        3. Modern Slavery Statement 2018
        4. Modern Slavery Statement 2017
        5. Modern Slavery Statement 2016
      4. Gender Pay Gap report 2020
        1. Gender Pay Gap report 2019
        2. Gender Pay Gap report 2018
        3. Gender Pay Gap report 2017
      5. Tenant Standards reports
      6. Development Expenditure
      7. Report and Financial Statements
      8. Value for Money reports
    3. Corporate Social Responsibility
      1. Thriving Communities Fund
        1. Grants guidance
        2. Grants criteria
        3. Springboard grant application form
        4. Community Micro grant application form
        5. Community Project grant application form
        6. Thriving Communities Fund applicants privacy notice
    4. Meet our Board
      1. Stephen Stringer – Chair
      2. Steven Lambert - Vice Chair
      3. John Balshaw - Resident
      4. Jules Blundell-Thompson - Resident
      5. Stephen Bright - Independent
      6. Olivia Clymer - Independent
      7. David Keeling - Independent
      8. Angela Macpherson - Councillor
      9. Barbara Richardson - Independent
      10. Kelly Webster - Resident
      11. Nicola Gilham - Independent
      12. Susan Ralphs - Independent
    5. Meet our Executive Management Team
      1. Matthew Applegate - Chief Executive
      2. Dean Gill - Executive Director of Operations
      3. Linda Foster - Executive Director of Finance and Resource
      4. Julie Porter - Executive Director of Development
      5. Claire Taylor - Company Secretary
    6. New Developments
      1. Anstey Court, Waddesdon
      2. Aston Clinton Road, Weston Turville
      3. Kingsbrook Village 3, Bierton
      4. Seaton Drive/Grenville Road, Aylesbury
      5. The Hawthorns, Stoke Mandeville
      6. Risborough Road, Stoke Mandeville
      7. Lower Road, Stoke Mandeville
      8. Buckingham Road, Edgcott
      9. Tingewick Road, Buckingham
      10. Aston Reach, Weston Turville
      11. Eskdale Road, Stoke Mandeville

  6. Residents Area

    1. Customer Service Commitments
    2. Safeguarding
      1. Safeguarding Children and Young People policy
      2. Safeguarding Adults Policy
    3. Anti-social behaviour
      1. Domestic Abuse policy
      2. Anti-social behaviour policy
      3. Hate Crime and Harassment policy
    4. Health and Safety
      1. Registering you appliance
      2. Fire
      3. Condensation and mould
      4. Cold weather
      5. Water hygeine
      6. Health and Safety Policy
      7. Appendix - Health and Safety Obligations
    5. Welfare help & advice
      1. Discount digital devices
      2. Tenancy Sustainment Policy
      3. Job Club
      4. Hoarding Support Group
      5. Aylesbury Support for Families of Addicts
      6. Insuring your home contents
      7. Make the most of your money
      8. Claiming benefits
        1. Universal Credit
        2. The Benefit Cap
    6. Resident Opportunities
      1. Register or Login to IMPACT
      2. IMPACT privacy notice
      3. Friday Night Project
    7. Staying independent
      1. Pendant alarms
      2. Home adaptations
    8. Estate Services
      1. Estate Management Policy
      2. Service Charge Policy
      3. Gardening Service
      4. Nurture Your Neighbourhood Improvement Scheme
        1. NYN process, criteria & examples
        2. NYN questions answered
        3. NYN application form
      5. Building Cleaning
      6. Caretaking Services
        1. Caretaking FAQs
      7. Grounds Maintenance
    9. Resident Forum minutes
      1. Resident Forum minutes - May 2021
      2. Resident Forum minutes - April 2021
      3. Resident Forum minutes - March 2021
      4. Resident Forum minutes - February 2021
      5. Resident Forum minutes- January 2021
      6. Resident Forum minutes - November 2020
      7. Resident Forum minutes - October 2020
      8. Resident Forum minutes - September 2020
      9. Resident Forum minutes - February 2020
      10. Resident Forum minutes - January 2020
    10. Tenants privacy notice

  7. Rent

    1. My HomeHub
    2. My Neighbourhood Manager
      1. Who is my Neighbourhood Manager?
      2. What are Estate Walkabouts?
      3. Pet policy
    3. Lettings and Tenancies
      1. Choice Based Lettings
        1. What is Choice Based Lettings?
      2. Furnished Tenancies
      3. Mutual Exchange
    4. Paying my rent
      1. Switch and stick to win £250
      2. Ways to pay
      3. What happens if I can't pay?
      4. Who is my Rent Advisor?
    5. Moving in & out
      1. Moving in standard
      2. Moving out standard
    6. The repairs process
      1. Responsive Repairs and Voids Maintenance Policy
        1. Appendix A - Typical emergency repairs
        2. Appendix B - Typical essential repairs
        3. Appendix C - Typical routine repairs
      2. Report a repair
      3. Rechargeable repairs
        1. Recharge policy
          1. Recharge policy - Appendix A
    7. Gas servicing & Electrical testing
    8. Planned works
    9. Independent Living - homes for the over 60s
      1. Who is my Scheme Coordinator?
      2. Find an Independent Living scheme
        1. Independent Living in Wingrave
        2. Independent Living in Wing
        3. Independent Living in Haddenham
        4. Independent Living in Pitstone
        5. Independent Living in Edlesborough
        6. Independent Living in Cheddington
        7. Independent Living in Aylesbury
        8. Independent Living in Buckingham
        9. Independent Living in Wendover
    10. Rent a garage
      1. Apply for a garage
      2. Terminate your Garage
      3. How much do they cost?
      4. What can I use the garage for?
      5. Garages privacy notice

  8. Buy

    1. Shared Ownership
      1. What is Shared Ownership?
      2. Register your interest in Shared Ownership
      3. Shared Owners privacy notice
    2. Right to Buy and Acquire
    3. I'm a homeowner
      1. Home owners privacy notice
      2. MPC and Consent to Mortgage policy
      3. Leaseholder
        1. Leaseholder permissions for alterations
        2. Leaseholder service charges and major works FAQ
      4. Freeholder
        1. Freehold Consent and Deed of Variation Policy
    4. Commercial Leases

  9. Work for us

    1. Job applicants and employees privacy notice
    2. My Employment and Development
    3. My Health & Wellbeing
    4. Opportunities for suppliers
      1. Supplier code of conduct