1. Home

  2. Residents Area

    1. Have you joined us from BHA?
    2. Resident Opportunities
      1. Resident Forum Minutes
      2. Events
      3. Volunteer
      4. Login to IMPACT
        1. Register to IMPACT
      5. Young Residents Opportunities - Friday Night Project
    3. Welfare Help & Advice
      1. Claiming Benefits
        1. The Benefit Cap
      2. Hoarding Support Group
      3. Aylesbury Support for Families of Addicts
      4. Community Hub
      5. Cost of living resources
      6. Additional support
    4. My Neighbourhood Manager
      1. What are Estate Walkabouts?
      2. Who is my Neighbourhood Manager?
    5. Independent Living - homes for the over 60s
      1. Find an Independent Living scheme
        1. Independent Living in Buckingham
        2. Independent Living in Wendover
        3. Independent Living in Aylesbury
        4. Independent Living in Cheddington
        5. Independent Living in Edlesborough
        6. Independent Living in Pitstone
        7. Independent Living in Haddenham
        8. Independent Living in Wing
        9. Independent Living in Wingrave
      2. Who Is My Scheme Coordinator?
    6. Our Estate Services
      1. Grounds Maintenance
      2. Caretaking Services
      3. Fly-Tipping
      4. Nurture Your Neighbourhood
        1. NYN Application Form
        2. NYN questions answered
        3. NYN Process, Criteria and Examples
      5. Assisted Gardening Service
    7. Staying Independent
      1. Who is my AHM advisor
      2. Home Adaptations
    8. Together With Tenants
    9. Resident Task & Finish Scrutiny Review Reports
    10. Anti-Social Behaviour
      1. Tenancy Fraud
    11. Health and Safety
      1. Water Hygiene
      2. Fire Safety
      3. Condensation and Mould
        1. Damp and Mould policy
      4. Gas Servicing & Electrical Testing
      5. Registering Your Appliance
    12. Safeguarding
    13. Website improvement project
      1. Website Feedback
  3. Your Home

    1. Report a repair
      1. Types of Repairs
      2. Rechargeable Repairs
        1. Recharge Policy Appendix A
        2. Recharge Policy
      3. How to change your light bulbs
    2. Lettings and Tenancies
      1. What is Choice Based Lettings?
    3. Moving in & out
      1. Moving Out Standard
      2. Moving In Standard
      3. Welcome to your New Home
    4. Paying My Rent
      1. Who is my Rent Advisor?
      2. Ways to pay
      3. Universal Credit
      4. What Happens if I Can't Pay?
      5. Switch and Stick to Win £250
    5. Rent a Garage
      1. What can I use the garage for?
      2. How Much Do They Cost?
      3. Terminate your Garage
      4. Apply for a Garage
    6. My HomeHub
    7. Permissions Guide
    8. Insuring your Home Contents
    9. Tenants Privacy Notice
    10. Tenancy Sustainment Policy
    11. Guidance on XL Bullies
  4. News

    1. Residents News
  5. Buy

    1. I'm a Homeowner
      1. Leaseholder
        1. Leaseholder service charges and major works FAQ
        2. Leaseholder permissions for alterations
      2. MPC and Consent to Mortgage policy
    2. Shared Ownership Properties
      1. Register your interest in Shared Ownership
      2. Find a property
      3. What is Shared Ownership?
    3. Freeholder
      1. Freehold Consent and Deed of Variation Policy
    4. Commercial Leases
    5. Right to Buy and Acquire
  6. Careers

    1. Current Vacancies
    2. Our Apprenticeships
    3. My Health and Wellbeing
    4. My Employment and Development
  7. About Us

    1. New Developments
      1. Current Projects
      2. Completed Projects
    2. Who we are
    3. Our vision, values & strategic objectives
      1. Our Five Year Corporate Strategy
      2. Our 5 key objectives
        1. Organisation
        2. Environment
        3. Community
        4. Growth
        5. Customer
        6. Organisation
      3. Our Performance
    4. Meet our Board
    5. Meet our Executive Management Team
    6. Corporate Publications
      1. Gender Pay Gap Reports
      2. Resident Engagement and Scrutiny Framework
      3. Annual Report to Residents
      4. Development Expenditure
      5. Confidential reporting (whistleblowing) policy
      6. Equality and Diversity Policy
      7. Report and Financial Statements
      8. Modern Slavery Statement 2023
      9. Value for Money Reports
      10. Accessibility Statement
    7. Recognising employee success
    8. Corporate Social Responsibility
      1. Thriving Communities Fund
        1. Thriving Communities Fund applicants privacy notice
        2. Community Micro Grant Application Form
        3. Springboard Grant Application Form
        4. Grants Criteria
        5. Grants Guidance
  8. Contact Us

    1. Compliments, Complaints and Compensation
      1. Complaints & Compliments Policy
      2. Unreasonable or persistent complainants - Guidance
      3. Complaints Procedure
      4. Complaints Form
      5. Compensation Procedure
        1. Appendix 2 - Compensation for Improvements
        2. Appendix 1 - Right to Repair
      6. Compensation policy
    2. Opportunities for Suppliers
      1. Supplier code of conduct
    3. Access and Customer Care Policy