Report a repair
To report a repair with your property, whether it is an emergency or routine, please call us on 0800 542 8904. This ‘call-out’ number is available 24 hours a day.
If you are a resident you can report a repair online via MyAccount.
Once you have told us that something needs repairing we will arrange for a tradesperson to ‘call-out’ to your property.
A gas leak
If you smell gas, please telephone National Gas Emergency on 0800 111999 immediately. Isolate the meter to make safe where necessary and open windows to ventilate your home.
Please note: Internet Explorer users of version 8 and earlier will not be able to log into MyAccount
Internet Explorer 8 doesn’t support the strong encryption used by this system and if you are using an older version of Internet Explorer you will need to upgrade to a later version of Internet Explorer or use an alternative browser such as Chrome or Firefox.
For further information click here to visit the Microsoft page – Support for older versions of Internet Explorer ends on January 12, 2016.