Publications & leaflets

On these pages you will be able to find all Trust leaflets and corporate publications including the quarterly editions of Residents News, our annual Tenant Standards Report, Value for Money document and our Annual Report and Accounts.

If you are unable to find what you are looking for, please contact us on 01296 732600.

New: Bigger Better Bolder: Corporate Strategy 2017-2020

Publications

Customer Service Commitments

Q1 Customer Service Commitments 18-19.pdf 30KB

Q4 Customer Commitments 17-18.pdf 27KB

Q3 Customer Commitments 17-18.pdf 25KB

Q2 Customer Commitments 17-18.pdf 10KB

Q1 Customer Commitments 17-18 pdf 19KB

Customer Service Commitments 2017 pdf 4MB

Q1 Customer Commitments 16-17 pdf 24KB

Q2 Customer Commitments 16-17 pdf 25KB

Q3 Customer Commitments 16-17 pdf 82KB  

Q4 Customer Commitments 16-17 pdf 23KB

 

 

Complaints and Compensation

Complaints Performance and Learning 2017-18 pdf 284KB

Complaints Leaflet [pdf] 3MB

Complaints Procedure [pdf] 313KB

Complaints Policy [pdf] 105KB

What to do if you have exhausted the internal complaints process [pdf] 445KB

Compensation Claim Form [pdf] 227KB

 

Corporate Publications

Gender Pay Gap Report 2017 [pdf] 5MB

Tenant Standards Report 2016-17

Tenant Standards Report 2015-16 [pdf] 700KB

Tenant Standards Report 2014-15 [pdf] 223KB

Financial Publications

Report & Financial Statement 31 Mar 2017 [docx] 260KB

Stat Accounts Final for Web [pdf] 431KB

Report & Financial Statements 31 Mar 2015 [pdf] 814KB

 

Value for Money (VFM) Report

Value for Money Report 2014-15 [pdf] 6MB

VfM Report 2015 16 [pdf] 4MB

VfM Report 2016-17 [pdf] 5MB

 

Repairs Handbook

Repairs Handbook 2015 [pdf] 4MB

Quick Repairs Handbook [pdf] 1MB

 

Residents News

Residents News - Issue 43 Summer [pdf] 3MB

Residents News - Issue 42 Spring [pdf] 6MB

Residents News - Issue 41 Winter [pdf] 5MB

Residents News - Issue 40 Summer 2017 [pdf] 4MB 

Residents News Issue 39 [pdf] 7MB

Residents News Issue 38 web [pdf] 3MB

Vale of Aylesbury Housing - Residents News - Issue 37 Feb 2016 [pdf] 5MB

Vale of Aylesbury Housing - Residents News - Issue 36 Oct 2015 [pdf] 10MB

Vale of Aylesbury Housing - Residents News - Issue 35 July 2015 [pdf] 3MB

Development Expenditure

Development Expenditure over £500 2016-17 Q1 [pdf] 185KB

Development Expenditure over £500 2016-17 Q2 [pdf] 189KB

Development Expenditure over £500 2016-17 Q3 [pdf] 190KB

Development Expenditure over £500 2016-17 Q4 [pdf] 187KB

Development Expenditure over £500 2017-18 Q1 [pdf] 185KB

Development Expenditure over £500 2017-18 Q2 [pdf] 189KB

Development Expenditure over £500 2017-18 Q3 [pdf] 185KB