Customer satisfaction research: new company name | News

Customer satisfaction research: new company name

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Customer satisfaction research: new company name

Understanding customer experience is an important part of improving services, so each month, we ask a random sample of residents to provide feedback on a variety of service areas including Repairs and Tenancy Services. In order to ensure feedback is objective, we ask a company called Voluntas to make the calls on our behalf.

Voluntas has merged with a company called IFF Research and as a result, you will now receive calls from surveyors representing IFF Research.

Safety first

Please remember: If we call you, we or any company representing us will never ask for bank account details so never give out any personal information.

If you are in any doubt about a call or research questions, please check with us first by emailing us or phoning 01296 732600 or via . Do not use a number the caller offers you.

Your feedback is important

The phone surveys by IFF Research will continue as normal. Although everyone’s feedback is useful, we understand that some will prefer not to take part. If you do not wish to receive survey calls please call us on 01296 732600 or via email us to confirm.


IFF and Voluntas join forces (Voluntas website).


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