Complaints and compliments

How can I make a complaint?

You can make a complaint using the online Complaints Form

What happens when I make a complaint?

You will be contacted to let you know of next steps, please see the below Policy and Procedure for further information.

Complaints Policy [pdf] 105KB

Complaints Procedure [pdf] 313KB

Please also see our Compensation Policy pdf 110KB , Compensation Procedure pdf 141KB and  Compensation Claim Form.pdf 227KB

How can I make a compliment?

You can forward us comments and compliments via ComplaintsGeneral@vaht.co.uk stating your name, address, contact details and full details of your compliments. 

What happens when I make a compliment?

We will write back to thank you and let you know how we will use the information you have given to us.