Complaints, compliments & compensation

How can I make a complaint?

You can make a complaint using the online Complaints Form or by filling in the form on our Complaints leaflet pdf 257KB and sending it to us.

What happens when I make a complaint?

You will be contacted to let you know of next steps, please see our Complaints and compliments Policy and Complaints procedure for further information. If you remain unhappy with our Complaints procedure you can request that your complaint be considered by a “Designated Person”. If you wish to do this, please see our Designated Person Guidance page. Please also see our Unreasonable or persistent complainants - Guidance.

What if I want to claim compensation?

Please see our Compensation policy, Compensation procedureCompensation claim form.pdf 215KB and Compensation refund form pdf147KB  

How can I make a compliment?

You can forward compliments to us via the following email address

What happens when I make a compliment?

We will write back to thank you and let you know how we will use the information you have given to us.

Complaints self-assessment form

The Housing Ombudsman asks all landlords to complete and publish a self-assessment of their compliance with the Complaints Handling Code. See our Complaints Self Assessment Form pdf 161KB