First Contact

First Contact is your own personal alarm service that you can use to live safely, confidently and independently in your own home.

The reliable system can be operated 24 hours a day, 365 days a year. With one touch of the button, your First Contact will be with a trained operator at a contact centre who will be able to assist you.

First Contact provides peace of mind for you, your family and friends, knowing that there’s help on hand when you need it.

Click here to download the First Contact leaflet

Who is it for?
First Contact is available to anyone living in Aylesbury Vale and the surrounding areas, who feel they need added support or security at home; e.g. people living alone, those with disability, long term illness, other medical conditions such as epilepsy, or other vulnerable people.

If you require First Contact, or know someone who does, you can apply directly without a referral. There is no waiting list.

Can I get a demonstration?

Yes. A trained member of staff can visit you at your home to demonstrate the system free of charge with no obligation. A demonstration takes approximately one hour.

How is it installed?

We aim to install First Contact within five working days of your order. Installation takes approximately one hour.

The alarm works with your existing telephone line. All that is required is a telephone socket and an adjacent electric socket to fit the base unit.

How do I use First Contact?
You will be provided with a button pendant, which can be worn discretely as a wrist strap, necklace or clipped to your waist. With one touch of the button, you will be instantly connected to our contact centre.

The powerful microphone and speaker in the unit, allows you to speak to the operator without you having to be near it. They will contact a family member, neighbour, doctor or the emergency services on your behalf.

How much does it cost?

There is a one off installation fee, and a small weekly rental charge.

You may be exempt from VAT on these charges. There is a small charge for additional features.

Want to find out more or book a demo?
Please get in touch with the ‘First Contact’ team at Vale of Aylesbury Housing via:
Phone: 01296 732600
Post: Lifeline Service, Fairfax House, 69 Buckingham Street, Aylesbury, Bucks, HP20 2NJ

The team is available Monday to Friday between 8.45am and 4.45pm.