Our services during COVID-19 outbreak

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Keeping our residents and employees safe remains an essential part of our service delivery as well as following Government  and social distancing guidelines. We can offer a limited service in a number of areas. However, this will only be undertaken following a risk assessment and, where necessary using PPE. These services include:

  • responsive repairs

  • rent and welfare support

  • ASB and neighbourhood management support

  • estate and caretaking works

  • lettings

  • gas and electrical servicing

  • works in empty properties

  • external aids and adaptations

  • fire safety inspections

  • external planned works & surveys

The above services may not have all aspects in operation, for example you may have an appoinment via a telephone call, rather than face to face. We would also kindly ask that you consider whether any repairs in your home can wait until the situation has improved and this applies to existing booked repairs which can be postponed by contacting us. 

If you need more information about how the service is running, or the service you require is not listed, please call us on 01296 732600, email the Contact Centre, or send us a message via our website instant chat or My HomeHub.

When a Trust employee is working in your home, please wear a mask, vacate their work area or maintain at least a 2 meter distance from them and keep windows in their work area open to allow for ventilation. Please be aware that if you are unable to follow these guidelines, for example because they will exacerbate a health condition, our employees may choose to leave the property without carrying out the repair or appointment, in which case you will be contacted to rearrange.

Government advice continues to change, so we may need to amend the above should the national situation alter. Please check back here regularly for the latest information.

Thanks to all our residents for your patience and understanding during this challenging time.