Our services during COVID-19 outbreak Updated 29/06/2020

Following a change in recent Government guidelines we have been reviewing our services and looking at how we can resume them within the guidelines.

Keeping our residents and employees safe remains an essential part of our service delivery as well as following the ‘Stay Alert’ Government message and social distancing guidelines. We’re now in a position to offer a limited service in a number of areas. However, this will only be undertaken following a risk assessment and, where necessary using PPE. These services include:

  • responsive repairs

  • rent and welfare support

  • ASB and neighbourhood management support

  • estate and caretaking works

  • lettings

  • gas and electrical servicing

  • works in empty properties

  • external aids and adaptations

  • fire safety inspections

  • planned works surveys

The above services may not have all aspects in operation, for example you may have an appoinment via a telephone call, rather than face to face. If you need more information about how the service is running, or the service you require is not listed, please call us on 01296 732600, email the Contact Centre, or send us a message via our website instant chat or My HomeHub.

Government advice continues to change, so we may need to amend the above should the national situation alter. Please check back here regularly for the latest information.

We’re also working really hard to re-open Fairfax House safely and will let you know when this happens.

Our independent living scheme communal areas remain closed due to social distancing guidelines; if you need to visit one to drop off essential supplies, for example food or medication, please ensure you follow the displayed signage and advice for washing your hands.

Thanks to all our residents for your patience and understanding during what has been a challenging time for all concerned.