Effects on our services during COVID-19 outbreak

The health and wellbeing of our residents is of critical importance to us and we will take all necessary steps to ensure your safety. Due to the coronavirus outbreak and its impact, we have unfortunately had to make some changes to our services which are set out below.

We have taken the decision to close our office (Fairfax House) to the public until further notice. This means:

  • You will not be able to come to Fairfax House to speak to a member of staff.

  • Office based staff will be working from home, so you could see a delay in services, for example longer queues when calling into our Contact Centre.

  • Any appointments you had booked to take place at Fairfax House are cancelled and you will be contacted about next steps. This will most likely be a telephone call instead, or you may be asked to rebook at a later date.

  • Resident Forum, Resident Inspectors, Design and Development Group, Task and Finish Group and Nurture your Neighbourhood Panel meetings are all cancelled until further notice. 

We have suspended all services that take place in your home except emergency repairs, gas testing and some electrical testing. We will carry out emergency and vital work only in your home, until further notice. Some of our operations will continue, but with a reduced servce. This means:

  • Scheduled appointments such as non-emergency repairs, additional housing management visits, welfare visits, inspections etc. are cancelled. You will be contacted to confirm this.

  • You will not be able to book any further non-emergency appointments or visits until further notice.

  • You will need to re-book any cancelled appointments when the current emergency situation has passed. We will post an update here to let you know when that is.

  • Planned works, for example if you are having a new kitchen fitted, are postponed until further notice and you will be contacted about the next steps.

  • All training, social activities and events (including Job Club and Friday Night Project) are cancelled until further notice.

  • Some sign-ups (move-ins) will be taking place digitally and keys will be posted. Residents must ensure they have the ability to move themselves into the new property, bearing in mind removal companies are not in operation.

  • Some empty properties will be worked on by our operatives or contractors to bring them up to a lettable standard (according to the types of properties there is most need for) following government guidance on social distancing.

How you can help:

  • Wherever possible, please contact us via email on contact@vaht.co.uk or on Facebook (@trustvaht) or consider if your enquiry can wait altogether. This frees up our phone lines and resource to be able to deal with emergencies and support our most vulnerable residents.

  • Continue to use automated or online services where possible, for example, pay your rent by standing order/direct debit, and check your rent balance online.

  • Please do not visit any of our Independent Living schemes