A message from Matthew, our Chief Executive updated 20 May 2020
Update 20 May, 2020
Rt Hon Christopher Pincher, the Housing Minister, issued this open letter to residents on 18 May. We are working towards restoring services as lockdown measures ease, while of course maintaining safety for residents and employees alike. You can see the latest information about our services here: Effects on our services during COVID-19 outbreak.
This is a worrying and challenging time for everyone as we all deal with the impact of the Coronavirus. I want to let you know that we are here to help and support you in any way we can.
I know that some of you are experiencing a cut in income at very short notice, but rest assured that you will not lose your home as a result of the COVID-19 pandemic.
Please contact us straight away if you experience a change to your income and we will work with you to find the best way of providing help and support. Click here for more information about how we can support you through changes in your income.
We are taking this approach with all of our residents – tenants, shared owners and leaseholders. This is a very unusual situation for us all but we will do whatever we can to continue to support you in the coming weeks.
If your work or benefit entitlement hasn’t changed, please continue to pay your rent in the usual way and make sure that your benefit claim is up to date.
We will continue to provide an emergency responsive repairs service while we can, so if you are in one of the COVID-19 high risk groups, or you are experiencing symptoms of coronavirus, please let us know so we can respond accordingly.
More information is on our website along with links to other organisations that can offer help and support and we will continue to provide updates as the situation develops.
My best wishes to you and your loved ones.