The allpay app is a great way of paying rent and bills quickly and easily wherever you are and it is available 24 hours a day.

The free app is now available for download by all iPhone, Android and Window Smartphone users via the Apple app store, Google Play and the Windows phone store.

To find out more, visit the allpay website at www.allpay.net

In this issue find out more about:

- The changes to our complaints procedure

- The changes to the Welfare system and how the benefits cap could affect you

- Our Welfare Adviser Dee Hemchi 

Please click here for issue 28.

Plus- Local Offers: find out more here

In this issue find out more about:

-  The changes to our complaints procedure

- The changes to the Welfare system and how the benefits cap could affect you

- Our Welfare Adviser Dee Hemchi 

Please click here for issue 28.

Plus- Local Offers: find out more here

If you need to report an emergency or a repair contact the Emergency/Repairs Hotline on 0800 5428904 (free-phone number available 24 hours a day).

Please note you will be transferred to an external telephone provider and customers will not be able to speak to a Trust member of staff.

The offices will reopen at 8.45am on Tuesday 6 May.

The consultation on how the housing waiting list is operated in Buckinghamshire will be open between 22 April and 2 June 2013. You do not have to be a social housing tenant to take part – we want to hear everyone’s opinion.

For more information or to complete the consultation survey, see the Bucks Home Choice website.

Vale of Aylesbury Housing has appointed Jarvis Contracting to build the much needed two bed flats along with additional retail units.

The prominent site has been derelict for a number of years and AVDC have committed £450k grant towards the development of these affordable homes. 

The Trust has been working closely with landowner Mr Dennis Audley to develop this extension of the existing Jansel Square Development.

Works are expected to be completed by March 2014.

The Trust is proud to announce that it is shortlisted for two awards in the prestigious Bucks Ambassadors Enterprise Awards.

The only organisation nominated in two categories, the Trust is up for Apprentice Employer of the Year and Excellence in Customer Service. The awards scheme is designed to inspire and celebrate business in Bucks. It is the first time that the Trust has entered.

In the Apprentice Employer category, the Trust is shortlisted against internationally-reknowned Pinewood Studios. 

The entry process has been very thorough with detailed written entries as well as interviews for the Apprentice award. The Excellence in Customer Service entry required us to cover the whole organisation from the vision and values to frontline services. In particular the judges were looking for communications and business improvement functions, as well as asking for examples of innovating the customer experience - there were lots to choose from, but narrowed them down to Paws in the Park, Welfare Advice, Tuition Plus, Materials on the Move and a few more!

The winners are announced on 23 May at a ceremony at Waterside, so keep your fingers crossed.

Dating back 57 years, the RoSPA Awards scheme is the largest and longest-running programme of its kind in the UK. It recognises commitment to accident and ill health prevention and is open to businesses and organisations of all types and sizes from across the UK and overseas. The scheme not only looks at accident records, but also entrants’ overarching health and safety management systems, including practices such as leadership and workforce involvement.

David Rawlins, RoSPA’s Awards Manager, said: ‘RoSPA firmly believes that organisations that demonstrate commitment to continuous improvement in accident and ill health prevention deserve recognition. Vale of Aylesbury Housing has shown that it is committed to striving for such continuous improvement and we are delighted to honour it through the presentation of an award.’

Speaking on behalf of the Trust, Facilities Manager Leslie Goodman added ‘This is the first year we have been considered for this award and to be recognised is a real achievement. It highlights our commitment to accident prevention and offers those who deliver and receive our services reassurance that our practices adhere to the high standards set by RoSPA’.

The award will be formally presented to the Trust in May 2013.

Since transfer, we have carried out a thorough programme of asbestos surveys and removal in our stock, in accordance with our responsibilities as landlord. Due to the age of our properties, we have sent every resident information on the possibility of asbestos in their homes, and encouraged anyone who has any concerns, however slight, to contact us.

To date, none of the residents of Treves Green have raised their concerns regarding any possible link between their property and their health with the Trust.

Dean Gill, Director of Property and Development at Vale of Aylesbury Housing said:

‘We are of course concerned to hear that there is a suspicion that a property may be connected with a resident’s health.

We will be contacting our residents in Treves Green individually to discuss any concerns that they have, and to arrange a property inspection if necessary. If these inspections show any remedial action is required, this will of course be carried out immediately’.

The Trust is unable to comment on properties that are not in its ownership, or on activity carried out to properties prior to July 2006.

Our offices will be closed from 5pm on Thursday 28 March for the Easter bank holidays and re-open again at 8:45am on Tuesday 2 April. 

If you would like to report an emergency repair, please call 0800 542 8904. 

You can still report non-emergency repairs online  here – these will be dealt with when the office re-opens.

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