Vale of Aylesbury Housing Trust

We are committed to providing a high quality service to all our customers, but we recognise that mistakes may be made. The complaints we receive will be treated seriously and with sensitivity, and we will make proper redress and an apology when appropriate. We view complaints positively - they can help us to improve our services.

We have a complaints procedure that ensures all complaints are treated fairly and equally. We also subscribe to the independent Housing Ombudsman, who will look at your complaint if you feel we have failed to resolve it.

We understand that if we fail to meet acceptable standards of service, it can cause loss, damage or inconvenience to our residents. We have a Compensation Policy, which outlines the circumstances under which you may claim compensation. You should download and use the compensation claim form to make a claim.

You can read more about our approach to complaints in our Complaints Policy.