Vale of Aylesbury Housing Trust

Gerry Hodge, our Service Improvement Manager, ensures that complaints are correctly identified, recorded, thoroughly investigated and responded to, all within agreed deadlines. 

He has been working closely with residents to see if the complaints procedure is customer-friendly, if deadlines are realistic but challenging, and most importantly, are they being met?

We also have a Complaints Monitoring Group consisting of seven residents who meet on a quarterly basis to look at the complaints handling performance and see what lessons are being learnt.

Gerry said “There is a lot of work being undertaken within the Trust to ensure that we are providing excellent customer service. How the Trust responds to and deals with complaints is an important part of this and the Resident Complaints Monitoring Group will be working hard to ensure that the service is first class”.

If you have a complaint for the Trust, you can contact Gerry using C.Contact@vaht.co.uk .