Providing homes, strengthening communities, improving lives.

Our aim is the same today as it has always been-  to provide affordable homes and build communities that people can be proud of.

As we celebrate our 5^th Anniversary we have:

• Over 16,000 residents
• 7,281 tenant homes and 607 leaseholders’ homes
• Over 2,000 garages and 40 commercial units
• 181 employees
• Invested £119m in our properties to date
• Some 166 involved residents and a Tenant Scrutiny Panel

Our key achievements over the last 5 years:

Service delivery

• Status survey result for Customer Satisfaction up 2% to 85%
• Customer Contact Centre Global Accreditation
• Complaint Service Accreditation
• 2010 Housing Excellence Awards for Customer Service – Commendation
• Three green lights from our regulators (the TSA) 

Property investment

• Decent Homes Programme complete – 100% meet Government Decent Homes standard
• 2011-2015 investment programme – £8m per annum
• New property development programme
• Bids for affordable rents programme 

Regeneration

 Southcourt

• 100% completed alongside our Decent Homes Programme
• 272 properties refurbished
• 198 families decanted and recanted

 Silverdale Close  

• £1.5 m spent regeneration work to existing supported housing scheme
• New link building and 11 new flats developed for older people

Vale House (now Wycliffe End)

• Refurbishment and modernisation of flats, communal areas and external landscape 
• 120 residents decanted and recanted
• Central community facilities completed June 2011

 Walton Court

• Planning permission obtained April 2011
• Works include relocation of shops, new properties and ‘live-work’ units
• Enhanced community facilities

Our communities

• Investing in the future of young people with our 11 plus scheme
• Donations & fundraising that makes a real difference- over £1.75m awarded to local projects in Community Chest grant
• A dedicated welfare service which has helped to secure £0.5m in unclaimed benefit for our residents and reduce rent arrears by £52,000
• Funding for and subsidised membership of Credit Unions- offering valuable help and advice 
• Reducing fuel usages and costs for our residents- with the Energy 11 Challenge and other energy saving initiatives
• Bringing people together- our 2011 fun day attracted 709 residents and their families
• Helping people feel safer - 203 ASB cases opened and 134 cases closed in 2010/11 thanks to better reporting methods
• Keen to be green- £1.3m invested over 5 years  into Environment Improvement and Community Safety Funds 

Our employees

• Becoming an employer of choice- offering training and development for all
•  Finding home grown talent- through our apprentice scheme and work placements
• Seen as a Sunday Times Top 100 ‘One-to-watch’
• Recognised as a Stonewall Diversity Champion
• Positive about disabled people – awarded two ticks

What next…

• We have a robust business and funding plan in place to take things forward
• Our Housing stock and assets are well managed
• We have the right people and partners on board to build on our achievements and deliver our vision

 There are many ways the Trust can help you, please use the links on the left to find out more or contact us here.